Ian Maher, The CPO and BPO
The CPO and BPO: Ignore at Your Peril
Ian Maher, Vice President, Head of Sourcing, The Hanover Insurance Group shares his insights and experience, including the organization and process needed to develop a Sourcing office.
Though not a necessarily a new means of service delivery, there is significant benefit to be had by Procurement groups taking a leadership role in new BPO initiatives within the enterprise. Ian Maher was an expert in (out)sourcing before he became a CPO. Now responsible for procurement and “sourcing” at The Hanover Financial Group, Ian will lead a case study presentation that looks at the opportunities for procurement to take a leadership role in the sourcing, management, and general oversight of outsourcing and discuss what CPOs need to consider before embarking on this more visible role. The audience will take away a set of criteria against which they can assess their procurement department’s capabilities to take on this responsibility, better identify and evaluate BPO opportunities within the enterprise to grow influence and credibility, and ultimately develop a 3-5 year planning cycle for the procurement function’s management of outsourcing.
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